After Sales Support
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- Shipping & Return Policy
- After-Sales & Warranty
When will the paid order be shipped?
The goods will usually be shipped within 3-5 business days after payment of the order.
If your order has not been updated for a long time, please contact email@example.com .
Can I change the address after placing the order?
Once the order is generated, Oclean online store does not support online change of address. If you need to change your address, please apply for a refund for this order and place another order. Please check your personal information carefully when placing an order.
I placed two orders, why is there only one tracking number?
Oclean can place multiple orders in one package. If you have any other questions, please feel free to conact Oclean customer service; we are always ready to help you.
Can I change the color and model information of the ordered product after placing an order?
If the color and model of your order are wrong, please apply for a refund for this order and place another order. Please carefully check your personal information and product information when placing an order.
Where did the purchased product come from?
The shipping locations of Oclean online store are currently from China.
Why hasn't my order product been received?
If your order is delayed, please contact customer service and we will do our best to help resolve the situation.
What should I do if the color and model information of the product is found to be wrong after receipt?
If you find that the product model/colour etc. are different from what you ordered, please contact Oclean customer service. We will bear the freight charges for a replacement and arrange for the delivery of the correct goods as soon as possible.
What should I do if I want to exchange other products?
If you want to exchange the product due to other problems, please contact Oclean online store customer service or send an email.
(Oclean online stores provides different services and solutions depending on your personal situation)
What should I do if there is a problem with the product?
If you find a quality problem with your product, Oclean will our best to resolve it for you. Please report the problem to the Oclean online customer service or send it to us via email in the form of a video. Our technicians will be at your service.
How long is the warranty period?
2 Years of Warranty.
About some other warranty issues?
For specific question, please feel free to contact Oclean customer service staff. We are always ready to help you in any way we can!