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After Sales Support

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  • Shipping & Return Policy
  • After-Sales & Warranty

When will the paid order be shipped?

The goods will usually be shipped within 3-5 business days after payment of the order.If your order has not been updated for a long time, please contact service@oclean.com in time.

When will the paid order be shipped?

The goods will usually be shipped within 3-5 business days after payment of the order.If your order has not been updated for a long time, please contact service@oclean.com in time.

Delivery arrangements for Chinese New Year? When will the shipment be suspended? When will the delivery be resumed? 

Hello, Oclean online store: delivery will be suspended from February 8th to February 19th, and shipments will be suspended from February 2 to Russia and the United Kingdom;

Why has the delivery time been longer recently?

Hello, as the Chinese New Year is approaching, the logistics have been suspended one after another, I hope you can understand! We will try our best to speed up the delivery after the year;

Can I change the address after placing the order?

Once the order is generated, Oclean online store does not support online change of address. If you need to change your address, please apply for a refund for this order and place another order. Please check your personal information carefully when placing an order.

I placed two orders, why is there only one tracking number? 

Hello, please rest assured, Oclean online store puts the products of your two orders in one package, if you have other questions, please feel free to contact Oclean online customer service, we are always looking forward to you.

Can I change the color and model information of the ordered product after placing an order?

If the color and model of your order are wrong, please apply for a refund for this order and place another order. Please carefully check your personal information and product information when placing an order.

Where did the purchased product come from?

The shipping locations of Oclean online store are currently from China.

Why is my shipping fee different from other orders?

The freight calculation will be different according to the destination country of your order. Different seasons will cause the freight price to fluctuate, which is normal. If you have any questions about Oclean online store, please contact:The freight calculation will be different according to the destination country of your order. Different seasons will cause the freight price to fluctuate, which is normal. If you have any questions about Oclean online store, please contact:service@oclean.com。

Why hasn't my order product been received?

If your order is delayed to you, please contact us in time and Oclean will try our best to serve you.

How can I return the goods?

1. If you do not unpack our products within 15 days from the day of receipt, you can enjoy the unconditional return and exchange policy;

When will my refund be received?

If you do not unpack our products within 15 days from the day of receipt, you can enjoy the unconditional return and exchange policy;

What should I do if the color and model information of the product is found to be wrong after receipt?

If you find that your product model/color, etc., are different from the product model/color, etc. you ordered, please contact Oclean online store customer service in time, we will bear the freight charge for the replacement and arrange for you to resend as soon as possible goods;

What should I doif I want to exchange other products?

If you want to exchange the product due to other problems, please contact Oclean online store customer service or send an email. (Oclean online store provides different service methods according to the actual situation of your products, please rest assured.);

What should I do if there is a problem with the product?

If you find a quality problem with your product, Oclean online store will do its best to solve it for you;Please report the product problem to Oclean online store customer service in the form of video or send it by Email, Oclean technicians will be at your service at any time;

How long is the warranty period?

Goods purchased in the Oclean online store, from the date of sale (subject to the date of receipt), have quality problems caused by non-artificial damage within the validity period of the three packs, and can enjoy replacement service;

About some other warranty issues?

For specific questions, please feel free to contact oclean customer service staff, we are always looking forward to your arrival.

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