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Shopping FAQ

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  • Payment
  • Oclean Account

What happens if I'm charged twice?

Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.

How can I obtain a receipt or invoice?

You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email

When will I be charged for my order?

1.When paying with a credit card you will not be charged until the products have shipped. 

2.When paying with PayPal the funds will be transferred when you submit your order. 

3.You will receive a confirmation email when your product is shipped.

What do I do when my online transaction fails?

There are several potential reasons:

1) A problem with the credit card; 

2) Your online Payment Gateway settings 

3) Incorrect card details provided during payment. 

Here are some things to try : 

1) Make sure that your debit/credit card details are correct when making a purchase ;

 2) Try to use an alternative card or payment method such as PayPal if possible ;

3) Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having ;

4) If you are still having transaction problems, please contact us with details of the error message.

How come my credit card payment isn't going through?

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.

What payment methods do you accept?

Currently, the available payment methods for purchasing from our website are PayPal and credit card. 

For PayPal inquiries, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquiries, please contact your issuing bank for more information.

What should I do if I get a payment error?

If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal's phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: .

Does Ocleanstore collects and stores my credit card details?

Rest assured that we do not collect or store your credit card details. All payments are handled by either PayPal or Qandle Limited, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to PayPal / Qandle Limited's secure site. Your credit card details are never accessible to us.

How long will Oclean store retain my personal information?

Ocleanstore only keeps basic information needed to complete your order and provide quality customer service.

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