a Why Isn’t My Electric Toothbrush Working? - Oclean FAQs

Why Isn’t My Electric Toothbrush Working?

Is Your Electric Toothbrush Not Working? Here’s What You Should Do!

In a study carried out in 2013, electric toothbrushes were shown to remove plaque on the surface of teeth more efficiently than manual toothbrushes. Hence, your powered toothbrush is not only fun to use, but this device is also a practical tool that serves its cleaning function well. However, like all electrical appliances, this oral hygiene tool may run into some problems, causing it to stop working. 

Follow this guide to learn how to get your electric toothbrush to start working again.

Problems That Can Cause an Electric Toothbrush to Stop Working

The first step to fixing your smart toothbrush is diagnosing the problem. The following issues can cause your electric toothbrush to stop working:

1. Your powered toothbrush ran out of battery or isn’t charged

2. The battery of the device has been damaged

3. The brush head is stuck on the handle, preventing it from spinning

4. Your power outlet is not working

5. You have allowed toothpaste residue to collect around the power button

6. The device was dropped or struck against a hard object

7. Prolonged immersion in water damaged the internal parts


What to Do Now

Fortunately, you do not need to be too tech-savvy to figure out how to fix your smart electric toothbrush. Most problems can be identified and solved at home, and companies such as Oclean offer warranties in case there is a fault with the product, allowing you to replace it immediately. 

Step 1: Check Your Power Outlet

Perhaps the problem is not even with the toothbrush itself. Try plugging in another device that you are certain is not defective to check whether the outlet is working or not. 

Step 2: Check If Your Product Is Charged

Electric toothbrushes flash different colored lights to indicate how much battery is left. Oclean’s smart electric toothbrushes, for example, flash a red light around the power button when only 10% battery remains. Try plugging your device into its charger and use the tool after a few minutes once it is adequately charged. 

Step 3: Check If the Product’s Charger Is Working

When you connect it to a charger, your smart toothbrush will show signs of being charged. Oclean uses a wireless charging base that utilizes an indicator light to signal that the device is being charged. If you do not see this indicator light, your charger is probably faulty, failing to charge your powered toothbrush, and requires replacement.

Step 4: Clean the Space between the Power Button

If you were wondering, “Why is my electric toothbrush not spinning?” the culprit might be some toothpaste residue. Sometimes toothpaste can collect around the power button, causing it to get stuck. Try cleaning the area around the power button with a wet cloth. If your device turns on after cleaning, your problem has been solved. 

Step 5: Check the Head of the Toothbrush 

Sometimes the head of the electric toothbrush may become stuck on its handle, preventing it from spinning. If your electric toothbrush is not spinning, try placing it under lukewarm water. The water will help loosen the head, allowing you to remove the head easily. 

It is important to remember that you must clean the head after each use, and it must be replaced every 2-3 months. 

Is Your Device Still Not Working?

After following the steps mentioned above, if your electric toothbrush is still not working, perhaps there is an internal problem with the device. This may result from a manufacturing fault or the device being accidentally dropped or submerged in water. Consider contacting the company of the toothbrush to troubleshoot the issue. Electric toothbrushes come with warranties that you can utilize in case the product is faulty.



How to Protect Your Electric Toothbrush 

Electric toothbrushes come with instructions on how to use them correctly and a manual detailing what you should avoid protecting the device from damage. Some important instructions to remember are:

Do not submerge in water. While most electric toothbrushes are waterproof, manufacturers do not recommend submerging the tool in water. If you like to brush your teeth while showering, look for a smart toothbrush with an IPX7 waterproof rating. This means you can safely keep your toothbrush one meter deep in water for about 30 minutes.

1. Avoid dropping the electric toothbrush on a hard surface 

Dropping the device can not only cause damage to the surface but can affect internal connections as well.

2. Do not place the battery in an environment that has a high temperature

Subjecting the battery to high-temperature environments can cause the battery to overheat and expand, rendering it less efficient and dangerous if kept in the bathroom. 

3. Clean the head after every use

As mentioned before, cleaning the head after every use is an essential habit during routine tooth brushing.

The Bottom-line

In order to find the appropriate solution, it is crucial that we first determine the cause of the problem. Although you can replace the head every 3 months, it is wise to purchase a new smart toothbrush after 3-5 years of use, as damage to your device is inevitable most of the time. Oclean offers a range of quality sonic electric toothbrushes that are IPX7 waterproof and are equipped with a 2,600mAh battery that significantly improves its efficiency. 

If you have any problem with your oclean toothbrush and don't know how to solve it, please contact us: service@oclean.com.

Related Readings:

Can You Bring aElectric Toothbrush oa Plane

How Many Calories Are in Toothpaste

What Happens if You Swallow Toothpaste

Are Charcoal Toothbrushes Safe

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